FAQs

• By placing the order, the purchaser understands and agrees to all the terms and conditions of the offer
• Orders will be processed after the payment realisation
• Cash on delivery charges may apply over & above the offer price
• We will take between 2-15 days for delivery of the order, subject to stock availability
• Once the order is placed, cancellation will not be possible
• All orders are subject to acceptance by us, and product availability
• Packet sizes confirmed, will not be changed
• Offer is available only till stocks last
• BLEPWorld.com reserves the right to terminate or extend its various offers or any part thereof at any time
• BLEPWorld.com shall not be obliged to fulfil any order for any cancelled offer, customers shall abide unconditionally by the decision of BLEP World
• BLEPWorld.com will not be liable for any credit card fraud. The liability of any Fraudulent Use of the card shall always be on the owner of the card unless proved otherwise
• You represent and warrant that all details you provide to BLEPWorld.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered
• BLEPWorld.com reserves the right to terminate your membership from BLEPWorld.com, refrain from fulfilling any further orders and suspend or terminate your access to the site immediately and without notice to you if: you fail to make payment to us when due, or you breach any of these Conditions; or when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity; or we suspect you have engaged, or are about to engage, or are connected to or otherwise have a way of being involved in fraudulent or illegal activity on BLEPWorld.com and its customers
• You agree that if you breach these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent to understand your products or policies.

Since we are in the business of Pet Food, every packet is thoroughly checked multiple times before dispatch. To ensure quality standards, we do not accept any returns or exchanges.

If you have received the wrong product or packets are puffed or tempered, then please reach out via call or WhatsApp at 7827350545 or via the contact us page.

As a policy, we do not allow returns or exchanges. If you have received the wrong product or packets are puffed or tempered, then please reach out via call or WhatsApp at 7827350545 or via the contact us page.

If any order is returned because of any defect, the GST amount along with the shipping amount charged will be refunded.

Log in to your account at https://blepworld.com and go to the Orders section to access your order history.

We provide AWB (Airway Bill no.) with the carrier name to track shipped orders. You can track your order using the Order Number or AWB on the Track Order page at https://blepworld.com or on the carrier’s website using AWB. For help, call or WhatsApp us at 782 735 0545. You can also write to us at Contact Us.

No, we don't have any minimum order requirement. But shipping charges will apply based on the current day offer and order value.

If you are a Guest User, fill in your order details on the Track Order page to track your order status. (Check
our Return Policy for more details)

We do not allow cancellations once the BLEP Pet Food is ordered on https://blepworld.com. In case of ordering by mistake or ordering the wrong items, call or WhatsApp us at 7827350545. You can also write to us at Contact Us. Please note – We can cancel the order only before we ship the order from our warehouse. Once the order is shipped, we will
not be able to cancel the order.

It may take up to 24 hours to mark the order as delivered in a few cases. Please wait for 24 hours after delivery. In case, it is more than 24 hours since delivery and the order status is still not 'delivered', please contact us.

Not at all! Membership to BLEP is free and you also get 10% off on your first order subject to completion of the BLEP Quiz.

Your transactions are secured by PayU India and are 100% secure. We are on a secure connection throughout your browsing experience (and not only during the payment part)!

Payments on https://blepworld.com are executed in INR.

Tax may vary depending on factors like the city where the order would be shipped to and the price of products.

We do not allow cancellations. Please refer to our Return Policy for more details. If there is any cancellation because of a wrong or tempered product delivered then we will issue a full refund inclusive of GST & Shipping (if applicable).

Your payment may have been declined due to either insufficient balance in your account or due to failure of internet connection. We recommend you call us at 782
735 0545. You can also write to us at care@blepworld.com or via the Contact page at https://blepworld.com.

You can opt to pay by debit cards, credit cards, net banking, wallets or through cash on delivery. Since we a start-up, we would strongly urge you against using Cash on Delivery. Your pre-payment will fuel our journey to create high-quality food for dogs and cats.

If we process the return (Refer to Return Policy), we will transfer the complete amount paid to https://blepworld.com, inclusive of GST & Shipping (If applicable).

BLEP provides free shipping on all orders above Rs 400. There are no additional charges over and above what we will deduct at the time of processing the order. In the case of cash on delivery if the shipping partner is the VPP service of India Post, then India Post might levy an additional charge of 5% of invoice value which will be collected by the local post office at the time of delivery.

We understand the pain of anticipation! Hence, we try to ship the majority of orders within 24 hours of order confirmation. However, each location has a different delivery time frame committed by the courier partner.

We use several national courier services to deliver your order to your doorsteps.

No, we do not ship BLEP products internationally as of now.

This is very rare as we ensure multiple checks during our product packing process. Please check if you have been charged for the missing item in the invoice enclosed. If you have been charged, please call or WhatsApp us immediately at 72735 0545 or email care@blepworld.com. You can also post your queries at Contact Us.

In the unlikely event, we are unable to deliver any item in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or the full amount charged for the item will be refunded in case of online payments.

If you believe that the packaging is tampered with or damaged, please refuse to take delivery of the package, and call or WhatsApp our Customer Care at 782 730545 or email us at care@blepworld.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement
delivery is made to you at the earliest.

• By placing an order on https://blepworld.com, you allow us to call, sms, email or WhatsApp you regarding your order even if your number is registered under the DNC list. We might call, sms or WhatsApp you for order confirmation
• You agree that we may use and/or disclose information about you, such as demographics or use of https://blepworld.com, in any way without revealing your personal information or identity, by taking part in promotions, or contests on the website, or by requesting promotional information or product updates, you agree that we may use your information for marketing and promotional purposes

You can reach out to us via phone call or WhatsApp on 78273 50545 or via our Contact Us page.

• By placing the order, the purchaser understands and agrees to all the terms and conditions of the offer
• Packaging colour and packaging are representative and the actual packaging delivered to you might look different from the website images
• All orders are subject to acceptance by https://blepworld.com and product availability
• Offers are subject to change, at the discretion of https://blepworld.com
• blepworld.com is not liable for any credit card fraud. The liability of any fraudulent use of the card shall always be on the owner unless proven otherwise
• blepworld.com reserves the right to terminate your membership from blepworld.com, refrain from fulfilling any further orders without notice if; you fail to make payment when due; you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity; or we suspect you have engaged, or are about to engage, or connected to or otherwise have a way of being involved in illegal activity on blepworld.com and its customers
• The prices displayed are in Indian Rupee. Prices are subject to change and are subject to applicable taxes

• The trademarks, names, logos and service marks (collectively "trademarks") displayed on the website are registered and unregistered trademarks of BLEP Petcare World Pvt Ltd, the website owner. Nothing on this website should be construed as granting any license or right to use any trademark without prior written permission of BLEP Petcare World Private Limited, the website owner.