Terms of service

Statutory Declaration

This document is an electronic record published in accordance with the provisions of the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Welcome to the Terms of Use for the website (https://blepworld.com/) (“Website”), which is owned or controlled by Blep Petcare World Private Limited (“Terms”). Blep Petcare World Private Limited is a private company registered in India, operating as an inventory-based e-commerce platform, with its registered office at S. No 12, Shopping Sect 4 Centre, R K Puram, New Delhi 110022, Delhi, India, and corporate office at G-56 Basement Noida sector 6 201301 (hereinafter referred to as “Company” “we”, “us”, “our” or similar).

Unless we link to a different policy or state otherwise hereunder, these Terms apply to all visitors and customers of the Website (hereinafter referred to as “you”, “your”, or similar). Your use of the Website will be subject to these Terms which we may update from time to time.

Please read these Terms carefully before using the Website. By accessing the Website in any way, including, without limitation, browsing or visiting the Website, using any information, and/or submitting information to us, you agree to and are bound by these Terms. The content of this Website is for your general information and use only.

These Terms shall be read in conjunction with the Privacy Policy and any other related policy as published on the Website from time to time and together forms a valid and legally binding agreement between the Company and you in connection with your access, usage or visit of the Website (“Agreement”). You are requested to immediately cease using the Website if you do not agree with these Terms (in whole or part thereof) or any other agreement that governs your use of the Website.

Your continuous use of the Website shall be deemed as your continuous acceptance of these Terms or amended provisions of these Terms. We reserve the right, at our sole discretion, to change, update, modify, add or remove portions of these Terms at any time. Your use of this Website after we post any changes to these Terms constitutes your agreement to those changes. Any such change to these Terms of Use shall be effective immediately upon being posted/uploaded on this Website. It is your responsibility to check these Terms periodically for changes. We also reserve the right to restrict access to some parts of this Website or this Website entirely to the users.

1. Limited License to Use the Website

All contents on the Website are the exclusive property of the Company except the third-party content. The software, text, images, graphics, trademarks, logos, products, user interfaces, video and audio used on the Website belong to or are licensed to the Company or its subsidiaries or its affiliates. No material from the Website may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without prior written permission from the Company. All rights not expressly granted herein are reserved. Unauthorised use of the materials appearing on the Website may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. You are granted a non-exclusive, non-transferable, limited right to access the Website for your own private, non-commercial, informational purposes only, and avail the services provided by the Company on the Website.

2. E-Commerce Transparency, Pricing, and Promotions

  • The listing of pet care products, food, and accessories on the Website is merely an ‘invitation to offer’. By placing an order, you make a binding offer to the Company to buy such products. We retain the right to accept or deny any offer made due to product unavailability, inaccuracies in pricing, or any other reason.

  • In compliance with the applicable laws, we obtain your explicit and affirmative consent prior to finalizing any purchase. We strictly prohibit the use of pre-ticked boxes or automatic selection mechanisms to capture user consent.

  • The total price of any product is displayed as a single figure on the checkout page, accompanied by a complete price breakup delineating the base price, all applicable taxes, shipping charges, and delivery fees.

  • Discount codes are applicable to specified purchases only. Strictly one discount code is permissible per order. Discount codes cannot be applied retroactively.

  • In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to refuse or cancel any such orders, even if the order has been confirmed and your credit card charged. If charged, we will immediately issue a credit to your account.

3. Delivery, Shipping, Returns, and Cancellations

  • The Company partners with third-party logistics service providers to facilitate shipping. You will be provided with a unique tracking identity number upon order confirmation. The title and risk of all products ordered by you shall pass to you strictly upon the successful physical delivery of the purchased products to your specified address.

  • You may request to cancel an order within twenty-four (24) hours from the time it was placed, provided the order has not yet been processed or dispatched. We cannot cancel orders that have already been processed.

  • We shall not refuse to take back goods or refuse to refund consideration if the goods delivered are defective, deficient, spurious, or delivered later than the stated schedule. For valid returns involving defective items, the Company bears the cost of return shipping.

4. Pet Industry Specific Disclaimers

  • The drug information, supplement details, blog posts, and product descriptions provided on the Website are for informative purposes only and are not intended to provide diagnosis, treatment, or medical advice. We are not liable for any consequence arising from your reliance on such information. Always consult your local veterinarian before making dietary changes for your pet.

  • Size guides and breed recommendations if any, provided on the Website are approximate. It is the Customer's responsibility to accurately measure their pet before purchasing any product.

5. Use of this Website & User Conduct

Your use of this Website and any dispute arising out of such use is subject to applicable laws. When you visit and/or use this Website, you agree to use these exclusively for purposes permitted by the Company in these Terms and permitted by all applicable laws, statutes, rules, regulations, notifications, and guidelines. You, either on your own or on behalf of any third-party, agree not to:

  • access or attempt to access this Website through any automated means, including but not limited to the use of scripts or web crawlers;

  • engage in any activity that disrupts or otherwise interferes with the Website;

  • scrape, duplicate, reproduce, copy, republish, license, sell, trade or resell any part of the Website, for any purpose;

  • divert or attempt to divert the Company’s viewers or users to another platform;

  • share any information with us that is misleading, inaccurate, fake, false or belongs to another person; does not adhere to Applicable Law (including obscene or paedophilic content); infringes any proprietary rights; impersonates another person; or contains software viruses.

By submitting reviews, feedback, or uploading photos of your pets with our products (including tagging our official social media handles), you grant the Company a non-exclusive, perpetual, irrevocable, and royalty-free license to use such content for marketing and promotional purposes.

We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors. We reserve the right to recover the cost of goods, collection charges, and reasonable attorney fees from persons using the Website fraudulently.

6. Contact Us & Communications (DND Override)

You may contact us by providing your name, email address and your mobile number by submitting your query through a Google Form hyperlinked on the Website. You agree and undertake to provide true, accurate, current, and complete information to us at all times.

  • Communications: By using the Website and registering an account, you expressly authorize the Company to contact you via email, phone call, SMS, or WhatsApp regarding your account activity, transactional updates, and promotional offers. You agree that irrespective of your registration under the National Do Not Call Registry (DND / DNC / NCPR), you authorize us to contact you for these purposes.

  • Data Deletion: If you wish to delete your personally identifiable information previously submitted to us, you can always do so by sending a request to us on the e-mail id of care@Blepworld.com. We reserve the right to delete, restrict, suspend or terminate your identifiable information at any time and for any reason.

7. Representation and Warranties

You represent and warrant that: you are legally competent and authorized to enter into these Terms; the information you provide is true, accurate and complete; and your use of the website will not violate any Applicable Law.

8. Links to Third Party Websites

This Website may contain links to other independent third-party web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our visitors. Such Linked Sites are not under the Company’s control, and the Company is not responsible for and does not endorse the content of such Linked Sites. You acknowledge and agree that the use of any linked website is governed by such third party’s terms of use and privacy policy.

9. Violation of the Terms

You agree that the Company may, in its sole discretion and without prior notice, terminate your access to the Website and/or block your future access to the Website if we determine that you have violated these Terms. You agree that we will not be liable to you or to any third party for termination of your access.

10. Disclaimers

The Company does not guarantee that the Website will operate error-free or that the Website and its servers are free of computer viruses or other harmful mechanisms. The Company does not guarantee about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links. This Website, and all contents herein, are provided on an ‘AS-IS’ basis, without warranties of any kind, either express or implied, including without limitation, warranties of title or warranties of merchantability or fitness for a particular purpose. To the fullest extent permitted by law, we hereby expressly disclaim all representations and warranties, express or implied.

11. Indemnity

You shall fully indemnify, keep indemnified, defend and hold harmless the Company and its shareholders, subsidiaries, affiliates, third-parties and their respective shareholders, officers, directors, agents, and employees (“Indemnified Parties”), from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms or any rules and policies contained herein, or your violation of any Applicable Law any rights of a third party, or a breach of this Agreement.

12. Limitation of Liability

You acknowledge that your use of this Website is at your sole risk, you assume full responsibility for all costs associated with accessing, visiting or using this Website, and that the Company shall not be liable for any damages of any kind related to your use of this Website. Further, in no event shall the Indemnified Parties be liable for any indirect, incidental, special, consequential, punitive or exemplary damages.

Liability will be capped  to the maximum extent permitted by applicable law, the Company’s total cumulative liability to you under these Terms will not exceed the amount paid by you at the time of purchasing the specific products giving rise to the claim.

13. General

None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and the Company. Your access and use of this Website is provided by us as an independent contractor and the relationship formed thereof is on a principal-to-principal basis. If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses. These Terms sets forth the entire understanding and agreement between you and the Company. We collect, store, process and use your information in accordance with our Privacy Policy.

14. Governing Law & Arbitration

This Agreement and all the rules and policies contained herein and any of your usage of the Website and all your dealings with the Company are governed and construed in accordance with the laws of India and will be subject to the exclusive jurisdiction of the courts in New Delhi.

If any dispute arises between you and the Company related to your use of the Website, the dispute shall be referred exclusively to a sole arbitrator who shall be an independent and neutral third party appointed in accordance with the Arbitration & Conciliation Act, 1996. The arbitration proceedings shall be in the English language, and the seat of arbitration shall be New Delhi, India. The arbitral award shall be final and binding on the parties.

15. Grievance Redressal Mechanism & Ticketing

If you have any questions, complaint or feedback you may write to us at care@Blepworld.com.

  • Ticketing System: Upon lodging a complaint, you will be issued a unique ticket number, allowing you to track the status of your grievance.

  • Resolution Timeline: We will acknowledge your complaint within forty-eight (48) hours and resolve the dispute within one (1) month (30 days) from the date of receipt.

In accordance with Applicable Law, please find the details of our grievance officer below:

  • Name: Vasu Kataria

  • Designation: Senior Manager & Grievance Officer

  • Address: S. No 12, Shopping Sect 4 Centre, R K Puram, New Delhi 110022, Delhi, India

  • Email: care@Blepworld.com

  • Contact: 7827350545